Accessibility Ticketing

We offer either reduced or free of charge tickets for anyone accompanying a guest with a disability or for registered carers of guests with disabilities.

We work with our partners, Nimbus Disability, operators of the Access Card scheme, to assess and manage applications for our Essential Companion tickets.

Nimbus Disability is the country’s leading provider of disability-related advice and support to professional organisations and is recognised as the lead authority on accessible ticketing in the UK.

They are an award-winning organisation run by disabled people who specialise in the legislation behind The Equality Act 2010 and other legislation like Welfare Benefits.

  1. Essential Companion Ticket

    Essential Companion Ticket - On The Gate

    Guests with a disability needing support during their visit, can receive an Essential Companion ticket for an accompanying adult (aged 18+) Essential Companion tickets are subject to 25% off the online ticket price.

    To qualify, the guest requiring support must have one of the following:

    • A physical Access Card with a +1 or +2 symbol.
    • A Crealy Digital Access Pass with a +1 or +2 symbol. 

    How to claim your Essential Companion ticket:

    1. On the day of your visit, go to the main Ticket Office.
    2. Show the guest’s valid Access Card or Crealy Digital Access Pass
    3. The companion discount will then be applied to the companion ticket.

    We recommend all other tickets are purchased online to save up to £5pp.

  2. 1920X1080 Web Carer Ticket

    Carer Ticket

    Please email [email protected] at least 72 hours before your visit.

    You will need to provide the following proof that you are a professional carer:

    • Employer ID or official confirmation of employment
    • A letter from your care agency or employer

    You will also need to provide proof that the guest requires additional support, either:

    • A valid care plan for the guest stating 1:1 support
    • A Nimbus Access Card showing a +1 or +2 symbol

    Once we have received and checked your documents, we will arrange your complimentary Carer’s Ticket.

    We recommend purchasing all other tickets online to save up to £5 per person.

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  3. Maxresdefault

    Blue Light Card / OAP Holders (65+)

    A Blue Light Card Holder can purchase a maximum of 2 discounted online tickets. If you require additional tickets for your group/party, these must be purchased at the standard online rate. 

    Select Blue Light/OAP ticket at the checkout, you will be required to present the relevant proof at the gate on the day of your visit: 

    For Blue Light Card Holders: Blue Light Card, Armed Forces ID
    For OAP's: Driving license or Passport

    We recommend all other tickets are purchased online to save up to £5pp.

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